- Do I have to be logged in to sell tickets?
- How do I begin selling my tickets?
- What if I don't find the event I am looking for?
- Why would I keep my seat numbers private?
- Why should I choose to list my tickets as "Offer / Counter-Offer."
- Why is there no asking price for the "Offer / Counter-Offer" option?
- How long does my listing duration need to be?
- When will I receive my check?
- What if I don't receive my check?
- How will I know if someone purchases or makes an offer on my tickets?
- Where can I view the status of my tickets?
- Will I be charged for listing tickets on the site?
- Can I edit or remove my listing after it has been listed?
- What should I do when I receive an offer on my listing?
- How do I accept an offer?
- How do I decline an offer?
- How do I make a counter-offer?
- How will I know if my counter-offer is accepted or declined?
- What if I do not have my tickets in hand when the ticket purchase is made?
- Can I email my tickets if they are E-Tickets?
- What if my event is cancelled?
- What if my event is rescheduled?
Do I have to be logged in to sell tickets?
You must be logged in to buy and sell tickets on Zigabid. If you would like to list tickets, but do not have an account, registration is quick and easy. Watch our interactive "Registration" tutorial to receive step-by-step instructions on how to register with Zigabid.
How do I begin selling my tickets?
- Go straight to our selling wizard by selecting the "Sell Tickets" icon located at the top right hand corner of the page header and type in the name of the event that you want to sell tickets for. Your search will return all relevant events or artists; choose one.
- Your specific event selection will return a list of all its times, dates, and locations. Select the date you want to sell tickets for and wait for the green check mark to appear. You can only select one event at a time. If, for example, you have season seats you will need to list them one date at a time.
- On the "Tickets" tab, fill out the required information. Enter the section, section name if applicable, the row, the beginning seat number, and the quantity of tickets you are selling. Choose whether you would like to split your tickets and sell them as multiples or sell them as a complete set. Indicate whether or not you want other buyers to see your seat numbers. Section name is the only optional field. When you are finished, click "Continue." (During this process, you can go back to a previous page at any time by clicking the "Back" button.)
- Once you are directed to the "Zigabid" tab, you will need to choose to list your tickets using either the "Offer / Counter-Offer" option or the "Purchase Now" option. However, we recommend our "Offer / Counter-Offer" process because it allows the buyers and sellers to directly negotiate the best possible price for both parties based on the current market price of any given ticket. If you choose the "Offer / Counter-Offer" option, you will not set an asking price. Instead, you will receive offers on your tickets which you can later decide to accept, decline, or counter-offer.
- If you choose to use our "Purchase Now" option, a drop down widow will appear and an asking price per ticket will need to be entered.
- When you have selected either "Offer / Counter-Offer" or "Purchase Now," select a "Listing Date" and "Ending Date" for your tickets. Your ending date must be no later than the day before the event. Once you have selected your dates, click "Continue."
- On the "Payment" tab, select the address from where your tickets will be shipped. You can add new address by clicking "New" and entering your information. When you have finished, click "Continue."
- On the "Review" tab you can view your "Listing Summary," "Payment Summary," and shipping information. This is your last chance to make changes before your tickets are listed. When you are certain everything is correct, click "Continue."
- Once you are directed to the "Confirmation" tab, your tickets have been listed. You will see a summary of your listing, payment, and shipping information, which you can keep for you own records by clicking "Print." A confirmation email will be sent with the details of your listing. You will also be notified by email when the negotiation process begins or when your tickets have been purchased. You can return to the "Dashboard" to monitor the status of your tickets at any time.
What if I don't find the event I am looking for?
If your search does not yield your desired results, try searching another way. There are three different ways to search for tickets on Zigabid: using the search bar, the genre tabs, or the "Browse by Region" feature. However, if you search for an event and it does not exist on Zigabid, email customer service and they will resolve the problem. If the event you search for does exist, but the specific date you are looking for does not, email customer service.
Why would I keep my seat numbers private?
If you are a season ticket holder, you may wish to withhold the seat numbers on your tickets for privacy reasons. You have the option of listing the seat numbers, or only listing the beginning seat number on the "Tickets" tab.
Why should I choose to list my tickets as "Offer / Counter-Offer."
Our "Offer / Counter-Offer" system is unlike any other ticketing process. On no other site can you interact directly with your buyer, negotiating ticket prices back and forth until you agree on the best sale price. As a seller, you will not be restricted by a single auction; rather, if you are not satisfied with a buyer's offer, you can simply decline it or suggest a counter-offer. With the "Offer / Counter-Offer" option, you have complete control over the sale price of your tickets. If you would like to read more about the origins of the system and the way it works, visit our "About Us" section and read "What is Zigabid."
Why is there no asking price for the "Offer / Counter-Offer" option?
The "Offer / Counter-Offer" process allows buyers to make offers based on what they are willing to pay. If you choose to sell your tickets using the "Offer / Counter-Offer" option, you must wait for buyers to submit offers, and then decide whether to accept, decline, or counter the offers.
How long does my listing duration need to be?
Your listing may be as long or as short as you want it to be, provided the ending date is no later than the day before the event. If the event is scheduled for a Friday, Saturday, or Sunday, the ending date for the tickets must be Thursday.
When will I receive my check?
You payment will be sent by check the Thursday following receipt of a ticket delivery confirmation. All payments are made by check.
What if I don't receive my check?
If, for any reason, you do not receive an expected check, please contact our customer service department immediately at 866-ZIGABID ((866) 944-2243) or email us at firstname.lastname@example.org.
How will I know if someone purchases or makes an offer on my tickets?
When you receive an offer or your tickets are purchased, you will immediately be sent a notification email, which will give you directions on how to proceed. If you receive an offer, you will be given the option to either accept, decline, or counter the offer.
Where can I view the status of my tickets?
You can view the status of your tickets and your offers at any time using the "Dashboard." Simply click the "Buying and Selling" tab and click the link you would like to review.
Will I be charged for listing tickets on the site?
There is no charge for listing tickets on Zigabid and there are no fees taken out of sales for tickets on Zigabid.
Can I edit or remove my listing after it has been listed?
You may remove or edit your listing at any time using the "Dashboard" as long as your tickets have not been purchased. Purchased tickets cannot be removed or edited. Go to the "Dashboard" and under the "Buying and Selling" tab, click the "Tickets You are Currently Selling" link and choose "Edit" or "Remove" from the dropdown window.
Managing Your Offers ("Offer / Counter-Offer" Option)
What should I do when I receive an offer on my listing?
One you have received an email notifying you of an offer on your listing, click the link in the email message directing you to the "Dashboard." There you will be able to either accept, decline, or counter the offer.
How do I accept an offer?
Go to the "Dashboard" and click the "Un-Reviewed Offers" link. Or click the link to the tickets you are currently selling and choose "Review Offers" from the dropdown window. Under "Action," choose "Accept." If you choose to accept a buyer's offer, the buyer's credit card will be processed and you should ship tickets to the buyer as soon as possible. Once you choose "Accept," the transaction is considered complete and you may no longer continue negotiations on your listing. Other buyers who have made offers on your listing will be notified that you have accepted a different offer.
How do I decline an offer?
Go to the "Dashboard" and click the "Un-Reviewed Offers" link. Or click the link to the tickets you are currently selling and choose "Review Offers" from the dropdown window. Under "Action," choose "Decline." If you choose to decline an offer, the buyer will be notified, and you may wait for other buyers to make offers.
How do I make a counter-offer?
Go to the "Dashboard", click the "Buying and Selling" tab, and click the "Un-Reviewed Offers" link. Or click the link to the tickets you are currently selling and choose "Review Offers" from the dropdown window. Under "Action," choose "Counter." When you have been directed to the "Counter-Offer" page, you will need to enter the price per ticket you would like to counter-offer with. You must also choose the number of days you would like to make your offer valid. Once you have entered the necessary information, click "Counter" to submit your counter-offer.
How will I know if my counter-offer is accepted or declined?
The buyer may choose to accept, decline, or counter your counter-offer. When any of these responses occur, you will be notified by email and prompted to take action.
What if I do not have my tickets in hand when the ticket purchase is made?
We acknowledge that seller will not always have their tickets in hand when they sell them to another buyer. However, once you receive your tickets, you must ship them as soon as possible via FedEx to the buyer. Keep in mind you will not receive your payment until Zigabid has received a delivery confirmation on the tickets.
Can I email my tickets if they are E-Tickets?
E-Tickets may not be emailed to the buyer. All tickets must be hard copies, printed out if they are E-Tickets, and mailed to the buyer via FedEx.
What if my event is cancelled?
An event is deemed cancelled when it has been determined by Zigabid that there is no rescheduled date for the event. If an event is cancelled, the buyer will be given 4 weeks after receiving an airbill from Zigabid to ship you the original tickets. If you have already been paid by the time you receive the returned tickets, Zigabid will charge your credit card for the amount of the ticket sale. However, if the buyer fails to ship you the tickets within the allotted time period, you will keep your payment.
What if my event is rescheduled?
An event is considered rescheduled when the time and/or date of an event have been changed or modified by the artist, team, or producer. If, for any reason, the original tickets can no longer be used for entrance, you must request an airbill from Zigabid in order to ship the new, modified tickets to the buyer. If you fail to contact Zigabid and ship the new tickets, you will be charged for the full cost of the tickets. If the rescheduled event limits ticket availability, Zigabid will consider the event cancelled, the buyer will be refunded, and you will not receive a payment for the transaction. If you have already been paid, Zigabid will charge the amount to your credit card.