Zigabid Help Center

Popular Questions
How do I register on Zigabid?

1. To register click the "Registration" link on the Home page. The link is located at the top right hand corner of the page header.

2. In the "Create Your Account" section, fill in your first and last name, and your email address. Choose a user name. A message will appear indicating whether or not your chosen username is available. Choose and confirm a password. Your password must be a minimum of six characters. Make sure your passwords match. Enter your zip code and select your country. Click the box to verify that you have read the Terms and Conditions. Type in the security characters and click "Submit."

3. You will then see a screen stating that an account activation letter has been sent to your email address. The link in the email will direct you to the account activation page. Enter your user name and password. The activation code should be pre-populated.

4. Once you have clicked the link in your email, your account will be activated, you will be directed to the "Dashboard," and you can begin using the site!

How do I search for tickets?

You can search for tickets using one of three ways.

1. Type the event into the search box located on the Home page. A list of events will appear. Once you choose your desired event, you will be directed to a landing page for your event, where you will see "Sell Tickets" and "Buy Tickets" links, in addition to relevant event information.

2. You can also click one of the genre tabs marked "Concerts," "Sports," or "Arts & Theatre" on the Home page. These tabs will return an alphabetized list of events by genre.

3. Or, return to the page header and click "Browse By Region." You will be directed to a map. Simply click your desired region to view a list of upcoming events.

Watch our interactive "Searching For Tickets" tutorial, which will walk you through step-by-step instructions on how to search for tickets.

What if I don't find the event I'm looking for?

4. If you search for an event and it does not exist on Zigabid, email customer service and they will work with you to resolve the problem. If the event you search for does exist, but the specific date you are looking for does not, email customer service. If your search is successful, but there are no listed tickets for the event date you are looking for, then there are currently no tickets on the market for purchase of this particular event. Check back at a later date for updated listings.

How do I begin selling my tickets?

1. Go straight to our selling wizard by selecting the "Sell Tickets" icon located at the top right hand corner of the page header and type in the name of the event that you want to sell tickets for. Your search will return all relevant events or artists; choose one.

2. Your specific event selection will return a list of all its times, dates, and locations. Select the date you want to sell tickets for and wait for the green check mark to appear. You can only select one event at a time. If, for example, you have season seats you will need to list them one date at a time.

3. On the "Tickets" tab, fill out the required information. Enter the section, section name if applicable, the row, the beginning seat number, and the quantity of tickets you are selling. Choose whether you would like to split your tickets and sell them as multiples or sell them as a complete set. Indicate whether or not you want other buyers to see your seat numbers. Section name is the only optional field. When you are finished, click "Continue." (During this process, you can go back to a previous page at any time by clicking the "Back" button.)

4. Once you are directed to the "Zigabid" tab, you will need to choose to list your tickets using either the "Offer / Counter-Offer" option or the "Purchase Now" option. However, we recommend our "Offer / Counter-Offer" process because it allows the buyers and sellers to directly negotiate the best possible price for both parties based on the current market price of any given ticket. If you choose the "Offer / Counter-Offer" option, you will not set an asking price. Instead, you will receive offers on your tickets which you can later decide to accept, decline, or counter-offer.

5. If you choose to use our "Purchase Now" option, a drop down widow will appear and an asking price per ticket will need to be entered.

6. When you have selected either "Offer / Counter-Offer" or "Purchase Now," select a "Listing Date" and "Ending Date" for your tickets. Your ending date must be no later than the day before the event. Once you have selected your dates, click "Continue."

7. On the "Payment" tab, select the address from where your tickets will be shipped. You can add new address by clicking "New" and entering your information. When you have finished, click "Continue."

8. On the "Review" tab you can view your "Listing Summary," "Payment Summary," and shipping information. This is your last chance to make changes before your tickets are listed. When you are certain everything is correct, click "Continue."

9. Once you are directed to the "Confirmation" tab, your tickets have been listed. You will see a summary of your listing, payment, and shipping information, which you can keep for you own records by clicking "Print." A confirmation email will be sent with the details of your listing. You will also be notified by email when the negotiation process begins or when your tickets have been purchased. You can return to the "Dashboard" to monitor the status of your tickets at any time.

Why should I choose to list my tickets as "Offer / Counter-Offer?

The "Offer / Counter-Offer" process allows buyers to make offers based on what they are willing to pay. If you choose to sell your tickets using the "Offer / Counter-Offer" option, you must wait for buyers to submit offers, and then decide whether to accept, decline, or counter the offers.

How do I buy tickets sold using the "Offer / Counter-Offer" option?

1. Once you have searched for tickets, you will see a list of events. Tickets being sold using the "Offer / Counter-Offer" option will be listed with a pink "Make Offer" button. Those beings sold using "Purchase Now" will be listed with a gray "Purchase Now" button. When you find the tickets you want to buy, click the pink "Make Offer" button next to the listing.

2. The "Make an Offer" page will show you current and expired offers at the bottom of the page, which can be used as a reference guide when deciding how much to offer for the tickets you want. Enter your offer amount in the "Offer Per Ticket" box. Your offer is the amount you are willing to pay per ticket. Enter the quantity of tickets that you want to buy and the duration your offer will be valid.

3. Select your shipping method. Your shipping cost and the 5% connection fee will be automatically calculated and a total will be generated.

4. Choose your credit card type. If you already have a credit card on file with Zigabid simply select the correct card you would like to use. If you do not have a credit card listed on our site you will be prompted to add one. To add a credit card, click the "Add a new card" link.

5. After you have selected a payment method click to verify you have read the "Terms and Conditions" agreement and click "Make Offer."

6. Once you have made an offer, a confirmation will appear with the details of your offer. You will also receive a confirmation email that includes your offer details.

7. Offers can be withdrawn at anytime as long as they have not been accepted.

Why is there no asking price for the "Offer / Counter-Offer" system?

1. Once you have searched for tickets, you will see a list of events. Tickets being sold using the "Offer / Counter-Offer" option will be listed with a pink "Make Offer" button. Those beings sold using "Purchase Now" will be listed with a gray "Purchase Now" button. When you find the tickets you want to buy, click the pink "Make Offer" button next to the listing.

2. The "Make an Offer" page will show you current and expired offers at the bottom of the page, which can be used as a reference guide when deciding how much to offer for the tickets you want. Enter your offer amount in the "Offer Per Ticket" box. Your offer is the amount you are willing to pay per ticket. Enter the quantity of tickets that you want to buy and the duration your offer will be valid.

3. Select your shipping method. Your shipping cost and the 5% connection fee will be automatically calculated and a total will be generated.

4. Choose your credit card type. If you already have a credit card on file with Zigabid simply select the correct card you would like to use. If you do not have a credit card listed on our site you will be prompted to add one. To add a credit card, click the "Add a new card" link.

5. After you have selected a payment method click to verify you have read the "Terms and Conditions" agreement and click "Make Offer."

6. Once you have made an offer, a confirmation will appear with the details of your offer. You will also receive a confirmation email that includes your offer details.

7. Offers can be withdrawn at anytime as long as they have not been accepted.

Where can I view the status of my tickets?

You can view the status of your tickets and your offers at any time using the Dashboard. Simply click the "Buying and Selling" tab and click the link you would like to review.

Can I edit or remove my listing after it has been listed?

You may remove or edit your listing at any time using the Dashboard as long as your tickets have not been purchased. Purchased tickets cannot be removed or edited. Go to the "Dashboard" and under the "Buying and Selling" tab, click the "Tickets You are Currently Selling" link and choose "Edit" or "Remove" from the dropdown window.

What are Z-Rewards?

Z-Rewards is Zigabid's rewards program that earns you points for interacting with the site. You can earn points for everything from buying and selling tickets, to posting event reviews and photos. To read a more detailed description about Z-Rewards, click here. Below is a chart showing the number of points earned for various activities on the site.

How do I redeem my Z-Rewards points?

When you have earned at least 2,000 Z-Rewards points (or a $20.00 value), you will be presented with an option to redeem your points either at the time of purchase or when making an offer. To redeem your points, divide your point total by 100 to calculate the dollar amount of your discount. For example, if you have 2,000 Z-Rewards points, you will have a $20 credit to use towards the purchase of your choice.

What if my event is rescheduled?

An event is considered rescheduled when the time and/or date of an event have been changed or modified by the artist, team, or producer. If, for any reason, the original tickets can no longer be used for entrance, you will receive modified tickets from the seller for the event. If the seller fails to ship you the tickets, please contact Zigabid and we will find replacement tickets. If the rescheduled event limits ticket availability, Zigabid will consider the event cancelled and you will receive a refund for your purchase.

What if my event is cancelled?

An event is deemed cancelled when it has been determined by Zigabid that there is no rescheduled date for the event. If an event is cancelled, you will receive an airbill from Zigabid, and must ship your tickets back to the seller within 4 weeks of receiving the airbill. When delivery of the tickets has been confirmed, you will receive a full refund for the purchase. However, if you fail to ship the tickets back within the 4-week time period, you will not receive a refund.